There is also the most important constituency in the Airbnb story, and it lies outside the four walls of its headquarters: the hosts and the travelers in other words, the millions of people who turned Airbnb from a company into a movement. There are more than 2,500 employees, including 400 engineers and a customer-service department that’s bigger. Airbnb had gone from being called the “eBay for space” in Silicon Valley elevator-pitch parlance to becoming a standard that other start-ups were modeled after: Boatbound pitched itself as the Airbnb of boats, dukana was to be the Airbnb of equipment, and DogVacay was the Airbnb for dogs. The company wouldn’t exit hypergrowth for quite a long time-it is still in it-but more key executive hires would come, as would a move in 2013 into huge new headquarters.
Murphy, Airbnb’s Work to Fight Discrimination and Build Inclusion, report to Airbnb, September 8, 2016, /wp-content/uploads/2016/09/REPORT_ Airbnbs-Work-To-Fight-Discrimination-and-Build-Inclusion-pdf.ġ04 “we would probably not accomplish our mission”: “ Airbnb Just Hit 100 Million Guest Arrivals,” onstage discussion with Brian Chesky and Belinda Johnson, moderated by Andrew Nusca, at Fortune’s Brainstorm Tech conference, Aspen, Colorado, uploaded on July 12, 2016, Carolina Host as Accounts of Racism Rise,” USA Today, June 2, 2016, airbnb-bans-north-carolina-host-racism/85252190/.ġ02 the experts’ recommendations: Laura W. ġ01 “your XXX head”: Elizabeth Weise, “ Airbnb Bans N. ġ01 rejections stopped: Shankar Vedantam, Maggie Penman, and Max Nesterak, “#AirbnbWhileBlack: How Hidden Bias Shapes the Sharing Economy,” Hidden Brain, NPR, podcast audio, April 26, 2016. 14-054, January 2014.ġ00 compared with white guests: Benjamin Edelman, Michael Luca, and Dan Svirsky, “Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment,” American Economic Journal: Applied Economics, September 16, 2016. Weaver and Kayla Deru, “Carbon Monoxide Poisoning at Motels, Hotels, and Resorts,” American Journal of Preventative Medicine, July 2007.ĩ8 According to the National Fire Protection Association: Richard Campbell, “Structure Fires in Hotels and Motels,” National Fire Protection Association, September 2015.ġ00 relative to nonblack hosts: Benjamin Edelman and Michael Luca, “Digital Discrimination: The Case of ,” Harvard Business School Working Paper, no. The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions.and Created Plenty of Controversy
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